Closing your Slotrush Casino Account
You can pause your account temporarily or close it permanently. This page explains the steps and what happens to your balance and data.
Temporary pause
From 24 hours to a month or more. During the pause the account is locked; it reactivates automatically when the period ends.
How to set a pause
Log in, go to settings, choose the duration and confirm. A pause cannot be lifted early.
Permanent closure
Contact support via chat or e-mail and clearly state your request.
What about my balance?
Request a withdrawal of the full balance first. Pending bonuses expire.
What about my data?
Retained per legal terms: 5 years for the account, 7 years for transactions. See privacy policy.
Reopening
A permanently closed account usually cannot be reopened. Contact support to discuss options.
Alternatives
- Set deposit limits
- Use a temporary pause
- Opt out of marketing
- Contact support
See responsible gaming.
Support organisations
- GamCare: 0808 8020 133
- BeGambleAware
- GamStop self-exclusion scheme
More help via support.